Frequently Asked Questions

Everything you need to know about your Balance Phone experience.

What is the shipping timeframe for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and local customs processing.

Does the Balance Phone come with a warranty?

Yes, every Balance Phone includes a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.

What is your return policy for electronic devices?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the device in its original packaging and condition for a full refund, minus shipping costs.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are the devices unlocked for all carriers?

Yes, all Balance Phone devices are sold factory unlocked, meaning they are compatible with any GSM or CDMA carrier worldwide.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.